🏥 AI Assistant for Medical Practices

MEDICAL SERVICES: Primary Care: - Annual wellness exams: $150 (covered by most insurance) - Sick visits: $100 - Physical exams: $175 - Chronic disease management (diabetes, hypertension, etc.) - Preventive care and vaccinations Specialized Services: - Women's health and gynecology - Minor procedures (mole removal, wound care) - Lab work on-site - X-rays and diagnostic imaging - DOT physicals: $85 - Sports physicals: $60 OUR PROVIDERS: Dr. Sarah Chen, MD - Family Medicine (15 years experience) Dr. Michael Torres, DO - Internal Medicine (accepting new patients) Dr. Lisa Johnson, NP - Nurse Practitioner (pediatrics and family) PA James Wilson - Physician Assistant (urgent care)

OFFICE HOURS: Monday-Friday: 8:00 AM - 5:00 PM Lunch: 12:00 PM - 1:00 PM (phones answered, no walk-ins) Saturday: 9:00 AM - 1:00 PM (urgent care only) Sunday: Closed APPOINTMENT TYPES: - New patient visit: 45 minutes - Follow-up visit: 20 minutes - Annual physical: 30 minutes - Sick visit: 20 minutes - Urgent care: Same-day slots reserved daily TELEHEALTH: Video visits available Mon-Fri 8 AM - 8 PM $75 per visit (many insurance plans cover) Good for: medication refills, minor illness, follow-ups SAME-DAY APPOINTMENTS: Available for urgent medical needs Call before 2 PM for same-day scheduling

INSURANCE ACCEPTED: - Medicare and Medicaid - Blue Cross Blue Shield - Aetna, Cigna, United Healthcare - Humana, Anthem - Most PPO plans SELF-PAY OPTIONS: Discount for patients without insurance: 20% off services Payment plans available through CareCredit NEW PATIENT REQUIREMENTS: Please bring: - Photo ID - Insurance card (front and back) - List of current medications - List of known allergies - Previous medical records (we can request these) FORMS: Complete online before visit (emailed after booking) or arrive 20 minutes early WHAT WE NEED TO BOOK: - Full name and date of birth - Contact phone and email - Insurance information - Reason for visit - Current medications (if applicable) - Preferred appointment date/time

FREQUENTLY ASKED QUESTIONS: Q: Are you accepting new patients? A: Yes! Dr. Torres and our nurse practitioner Lisa Johnson are both accepting new patients. Q: Do you take my insurance? A: We accept Medicare, Medicaid, and most major insurance plans. Please call with your specific provider and we'll verify coverage. Q: Can I get a same-day appointment? A: Yes, we reserve slots daily for urgent medical needs. Call before 2 PM and we'll do our best to see you today. Q: Do you offer telehealth visits? A: Yes! Video visits are available Mon-Fri 8 AM - 8 PM for $75 (covered by many insurance plans). Q: What should I bring to my first appointment? A: Photo ID, insurance card, medication list, and any previous medical records. We can request records from your prior doctor. Q: How long is a typical appointment? A: New patient visits are 45 minutes, follow-ups are 20 minutes, and annual physicals are 30 minutes. Q: Do you have on-site lab work? A: Yes, we can do most common lab tests in-office with results in 24-48 hours. Q: Can I see the same doctor each time? A: Yes! We encourage continuity of care and will schedule you with your preferred provider whenever possible. Q: Do you prescribe controlled substances? A: Our providers follow all state and federal guidelines. Controlled substances require in-person evaluation and follow-up. Q: What if I need to cancel or reschedule? A: Please call at least 24 hours in advance. We have a $50 fee for no-shows or late cancellations.